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HP Printer only seen as a scanner

by on Mar.08, 2025, under Techie, Windows

Recently I came across the following error. On a Windows 10 computer, with an HP Deskjet Printer/Scanner combo it would no longer print, but you could use the scanner bed to make a copy.

Windows shows the devices, but acted as though it was only a Scanner. The following steps (source at the bottom) were used to fix this:

  1. Unplug any USB cable, if needed.
  2. Search for and open Programs and Features
  3. Uninstall anything to do with your HP Printer
  4. Search for and open Devices and Printers
  5. Under the Devices and Printers windows look for your HP Printer, then right-click on it and choose “Delete” or “Remove Device” (if it isn’t listed continue to the next step)
  6. Press the “Windows key + R” combo to open up the Run window
  7. Type printui.exe /s in the Run window and click the OK button (Note: there is a space in between printui.exe and /s)
  8. Click on the “Drivers” tab
  9. Look for you HP Printer driver. If you see it, then Click on it and click Remove at the bottom
  10. Click OK
  11. Click Apply and OK on the Print Server Properties windows
  12. Close Devices and Printers window
  13. Press the “Windows key + R” combo to open up the Run window
  14. Type c:/programdata and click OK. Browse to the Hewlett Packard folder, remove any printer related folders & files.
  15. Restart the computer.
  16. Download the latest driver for your printer from https://support.hp.com/in-en/drivers
  17. Install the driver and follow the directions (do not plug in the USB cable, if used, until prompted to)

Source: HP Community – Printer only being recognised as a scanner


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